What we guarantee

Our warranty covers all parts we supply and fit to your vehicle and all workmanship performed by Cooper Automotive.

If we make a mistake or a part that we've fitted is found to be faulty we will replace the faulty part or rectify the workmanship free of charge within the warranty period.

We are serious about customer satisfaction and urge customers to contact us if they are unhappy or have any issues with repairs that we have carried out. If we don't know about it we can't fix it.

What we can't guarantee

There are certain things that Cooper Automotive can't cover under our warranty.

Repairs that we haven't carried out or parts we haven't replaced.

If a part supplied by the Customer subsequently fails or proves unsatisfactory, Cooper Automotive may charge to rectify this fault. If we do not supply the part we cannot cover it under our guarantee. If the part has been damaged by misuse of the vehicle such as racing, time trials or similar or has been involved in an accident we cannot cover this under our guarantee. If the part has been removed from the vehicle on which it was originally fitted or has been tampered with, this will void the warranty.

Warranty Periods

All Repairs

• 12 months or 20,000km which ever comes first

All Servicing

• 6 months or 10,000km whichever comes first

Second hand Parts

• This will vary depending on the supplier but is usually 3 months on the part. If the part is found to be faulty within the part warranty period and needs to be removed and a replacement part fitted, the labour charges will be at the customer's expense. Faulty workmanship cover will match the part warranty and is only able to be claimed where faulty workmanship has occurred and not for the replacement of a faulty part.

Additional Information

We guarantee to service and repair your vehicle right the first time or it's FREE until we do, falls under our terms and conditions as stated above and only applies to the repair carried out by Cooper Automotive and parts supplied and fitted by Cooper Automotive.

Our warranty applies to state of Tasmanian only and the vehicle must be returned to a Cooper Automotive outlet to have warranty claim assessed. Warranty repairs will only be carried out by Cooper Automotive or a warranty agent appointed by Cooper Automotive.

What you do if you have a problem

If you have a problem with any repairs carried out by Cooper Automotive you need to contact the branch where you had the repairs carried out and advise them of the problem and make a time to return the vehicle. Our friendly staff will handle it from there.

If you feel that your problem is not being addressed satisfactorily, please don't hesitate to contact head office on 03 6273 3351 or email us via the website, Kathleen, Sonia or Mark will be happy to help.